I do not have any problem with customers but sometimes they do with me, when I do not comprehend them. Language still is an on-going issue for me, although not that frequent. It is that simple.
She came in two weeks ago, old, grumpy and with his son always by her side.
The problem is, she has difficulty swallowing large tablets, something I perfectly could understand, because she is old. Your body just have to remind you about your age, how you are not as fit, your health is deteriorating, you getting less sleep, fatigue kicks in even before you complete a simple task. Everyone will age, I understand.
The thing is, she does not know that being the most famous brand does not mean that they have the smallest dosage form available, and I am talking about the size of tablets. I was merely exploring the options of generic, not that I did not get her.
She has one sole purpose, to locate the smallest tablets and she would be very happy. So there I was, tampering with the packaging so that she could have a look at the size of the tablets herself and decide whether she would be able to get those tablets down her throat. It was not a single pack I messed with, I opened a few boxes knowing that I should not have, the thing is - she is old. Tamper evident packaging will have to come after her old age. She is old, she is old, she is old.
She was losing her patience when I showed her the size of Nurofen tablets, not that I am involved in any way of coming out with those insanely huge tablets she could choked on. She settled for liquid capsules at the end of the day and I did not told her that the capsules are likely more difficult to swallow. I just want to cease the interaction. She was getting on my nerve although she is old.
The blister pack is creamy in color thus, size of tablets or capsules is not visible unless I popped one out.
She had a script to be filled. It is not my fault that Ducolax ran out of stock, it has been a few weeks. I told her that and offered her alternative. She settled for my choice and being a nice old lady, she told her son in front of me that I do not get her. She must be happy because she managed to get all the stuff she wanted except Dulcolax because I was certainly not.
Some people just need to work on their mannerism, you do not talk bad about strangers in front of them. No excuse even when you are old. Being old does not mean you are
I was not sure why was I angry but I just need to get it out now.
The bottom line is, when I do go extra miles for someone, they should be a little nicer - reciprocal favor. I was trying to be nice over there. Of course there are many nice customers out there, but bad experiences do carry more weights and customers are going to lose out on valuable counseling points.
If your attitude defines who you are, then by definition I hate you. You were a bit** that day, you accused me.
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